Job Description:

• Assist the Spa Manager in planning, organizing and directing the overall operations and maintenance of the Spa Division at MGM. 
• Supervise the performance of Receptionists, Therapists & Spa Attendants, and Beautician & Nail technician ensuring the highest level of friendly, professional and engaging service is provided to Spa guests, members and customers.  
• Specific area of focus is to support the spa therapist team.
• Ability to train the therapists on how to effectively make retail recommendations and upsell spa services, set individual and team goals and monitor therapist sales to meet these goals.
• Conduct regular LQA and Forbes 5 Star training with the spa team.
• Coordinate the therapist staff schedules, adjusting as needed depending on business needs.
• Maintain professional product inventory and assist with professional product orders.
• Ability to think outside the box, come up with creative ideas, work with minimal supervision, and drive and lead the therapist team. 
• Perform Spa treatments based on established Standard Operation Procedures and Policies & Procedures.

• At least 3 years' working as a therapist in a luxury spa setting.
• Must excel in performing multiple massage and body treatments and be strong and detail-oriented in conducting regular treatment and product training for massages and body treatments.
• Previous experience providing treatment training in a spa setting is required.
• Ability to effectively communicate in English is required and basic Mandarin or Cantonese language skill is preferred.   
• Good computer skills and basic working knowledge of Opera, Microsoft Office, SpaSoft and/or Zenoti is required.